FREQUENTLY ASKED QUESTIONS
How can I order?
You can visit our website, select the birdcage or species you like. We take online orders 24/7, and our staff is more than happy to assist with any requests you may have.
What are your hours?
We're available Mon - Fri from 10:00am - 3:00pm, EST.
How do I pay?
We accept all kinds of cards, Visa, American Express, Master Card, etc. For all local buyers, we also accept cash on delivery.
How do I know my
order has been confirmed?
Usually, when you book an order, a confirmation email is sent within the next 24-48 hours. However, if you don't receive one in the said time, that means the order is still to be confirmed. This comes down to a couple of factors, such as the kind of dove you ordered, its availability in the stock, and breeding time. Since we only sell young birds, some of the orders have to be put on the waiting lists.
How do you ship your doves?
We ship our birds using an airbox to keep them comfortable. We can ship them via Commercial Air or United States Postal Services Priority Mail, especially for the young birds.
We can ship select mature birds direct to your hometown post office via the EXPRESS MAIL service. If you are buying locally, we can arrange a pick-up for you once you have settled the payment.
Do you ship outside
Unfortunately, due to the practical and regulatory restrictions set by the United States Postal Service for carrying live birds, we do not ship birds outside of the US. We are also unable to ship to Hawaii, Alaska, Puerto Rico, and the U.S. Virgin Islands.
How old are your bird
Typically, we wait for about 2 - 3 months before shipping the dove birds to you. The birds range from 3-18 months old.
Why are your shipping
charges higher than the quoted amount?
We strive to ensure accurate shipping charges. However, some circumstances can affect the final shipping cost. We will contact you before shipping if the shipping cost is higher than the previous quotation before checkout.
How long after
ordering will the bird arrive?
Unfortunately, some bird shipments may arrive a little late, a situation that may be out of our hands. Timely shipping/ postal routing is not always available to all zip codes. However, if there are no hindering factors, expect your bird shipment to be there in the shortest time possible.
Will I receive the
exact bird shown in the photos on your site when ordering?
Unfortunately, no. The bird photos are just depictions of the bird species. There may be a slight variation between the images we display and the actual birds you receive.
Can I cancel or
change my order?
If you think the waiting time is too much or you want to change the order once it has been placed, send us an email. You can also contact our customer services after placing the order. Remember, if the order has already been processed and en route, then cancellation or changing of order is not possible.
What is the delivery
As soon as the order and the availability are confirmed, we ship out your order. Once shipped from our side, it would usually take 2-4 days, depending on your location. However, some bird species have a high demand and can take up to six months for their shipment. In any case, we will keep you updated.
What about if I
receive a dead bird?
We take special care in sending Doves to your doorstep. However, if the worst occurs, send us a picture of the bird when you receive it. Our investigators will determine the party at fault and make a decision. If we are at fault, you are subjected to complete money back.
Why isn't there an
option for a male or female dove bird?
Determining the sex of the dove bird is not easy, and we cannot guarantee the gender without further analysis or tests, which may cost you a little extra.
Do you do home
Unfortunately, we prefer you pick up the shipment from the local post office as soon as you are alerted of their arrival. If you cannot pick them, you can arrange a home delivery to your address with the post office. Doves World™ is your top choice for live doves and birdcages across the US. Rest assured, you will get the best quality dove birds shipped to your local town. Talk to us if you have any special requests concerning your order or shipment