RETURN AND SHIPPING
We offer a refund only on returns that are not used or not opened. Customers who are not happy with their purchase or have changed their minds can return the products they have purchased for a refund after deducting shipping charges. The items which are returned or exchanged should be sent in the packaging used initially. Refunds are only offered for 30 days from the date of purchase. After that, the buyer will have to pay all the shipping costs for returning the items. We recommend that customers use a reputed shipping service like FEDEX, UPS, or USPS and purchase insurance according to the purchase value. We are not responsible if items returned are damaged or lost.
For returning or exchanging an item, first, the customer should send an email to our returns email id or contact on the phone during working hours, Monday-Friday 10 am - 3 pm, EST. We are closed on holidays and weekends. In addition to the account number, name, phone number, email, the order number for items being returned should also be provided. Our staff will review the request and approve it if it conforms to our guidelines. The things which are being returned should not be used. The items should be returned in the original shipping box or a similar box. The customer should print the return authorization (RA) number and return address and place it on the package before returning the item.
We ship all orders within the US lower 48 states. Once you book an order, we'll send you an email confirmation, including the tracking number, and the email will have all your shipment details.
Live Birds Shipping Information:
Once we received your order and confirmed the bird is in stock, we will contact you via email with your shipping date. Please note, we may send Live birds directly to your local post office, where you will need to pick them up. Please email us for shipping costs on multiple birds. Orders are shipped as promptly as possible. However, we may run out of certain dove kinds, such as pied and white doves, due to their high demand. Should this occur, the bird will ship out as soon as it is in stock. Following is how you can receive your orders.
United States Postal Service (USPS) is the leading service we use to ship birds to your destination. Therefore, we must use Priority Mail Express to Ship Birds with the USPS. The orders usually take 2-3 days, depending upon your location. Remember, we cannot ship to certain zip codes, and we only ship orders on Monday and Wednesday, so schedule your local USPS pick-up accordingly. For Commercial Air Shipment customers, we will contact the recipient before shipping their orders out.
Local Post Office Pick up:
Please note, we must verify your shipping address. Otherwise, we'll provide delivery through the local post office. Once the post office informs you about the birds, go over to your local post office with a state-issued ID, sign your order, and you can take your birds home. For local pick-ups, a date before the delivery is set. All local buyers must collect their birds from our virtual office located on Linden Blvd, in Elmont, NY. We'll provide the exact address 24 hours prior pick-up date.
Requirements and Payments:
After confirming the order, you are required to give us your shipping information. Your complete name, address, and phone number will be needed in this regard; otherwise, the order will not be processed.
Your zip code will dictate the delivery time and also the shipping cost. All the payments have to be made in advance, and only then will you receive a confirmation email. Remember, if you don't pay the shipment cost, the order will not be shipped out.
The birds are shipped in an airy box. After you receive the box, open and check the birds. Make sure you are careful in opening the box as the birds can be loose inside.